Question 1

How fast is the response time for IT support?

Accepted Answer

Our average response time is under 15 minutes for Professional plan users, and under 5 minutes for Premier plan users. Free plan users have access to our AI assistant 24/7.

Question 2

Do I need a credit card to start?

Accepted Answer

No credit card is required to start with our Free plan. You can upgrade anytime.

Question 3

What types of IT support do you offer?

Accepted Answer

We offer live chat support, remote desktop assistance, video support sessions, network security scans, AI-powered troubleshooting, and ticket-based support for software, hardware, network, and security issues.

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